Sales Policy

Effective Date: January 18, 2025

At Coolnaritech, we are committed to providing high-quality products and exceptional service. Our Sales Policy outlines the terms and conditions for purchasing products from our online store. By purchasing from Coolnaritech, you agree to abide by the following terms:

1. Products and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to ensure accurate inventory, there may be occasional discrepancies. If a product is out of stock after placing your order, we will notify you immediately and provide an estimated restock date or offer you a similar product or refund.
  • Pricing: All prices are listed in U.S. Dollars (USD) and include applicable sales taxes, where applicable. We reserve the right to change prices at any time, but the price at the time of your order will be honored, provided your order is successfully processed.
  • Promotions and Discounts: From time to time, we may offer promotions or discounts. These offers are subject to change and may have specific conditions such as minimum purchase requirements or expiration dates. Promotions cannot be combined unless explicitly stated.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing the items, quantities, and total price. This confirmation does not constitute an acceptance of your order but is an acknowledgment that we have received your order. We reserve the right to cancel any order for any reason, including pricing errors or product availability issues.
  • Order Changes: Once an order is placed and confirmed, changes to the order (such as quantity or product) may not be possible. If you wish to change your order, please contact us immediately. We will do our best to accommodate your request before the order is processed and shipped.
  • Payment: We accept various payment methods, including credit cards, PayPal, and other online payment services. All payments are processed securely via encrypted payment gateways. Payment is charged at the time of order placement, and the transaction will be listed under your chosen payment method.

3. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping methods, including standard, expedited, and express shipping. Delivery timeframes are estimates and may vary based on your location, shipping method, and external factors like weather or carrier delays.
  • Shipping Charges: Shipping charges are calculated during the checkout process based on the delivery address, product weight, and selected shipping method. Free shipping promotions may apply to certain products or order values.
  • Order Tracking: Once your order has been processed and shipped, you will receive a tracking number via email. You can track the status of your shipment on the carrier’s website.
  • International Shipping: We currently ship to several countries. International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer. Please be aware that delivery times for international orders may vary.

4. Returns and Cancellations

  • Returns: For details on our return policy, please refer to the Refund and Returns Policy. Returns are accepted within 30 days of purchase, provided the items are unused, undamaged, and in their original packaging.
  • Order Cancellations: You can cancel your order only if it has not yet been processed or shipped. Once the order is shipped, cancellation may not be possible. Please contact our customer service team as soon as possible if you wish to cancel an order.

5. Warranty and Guarantee

  • Product Warranty: Some products come with a manufacturer’s warranty. For more details on specific warranty terms, please refer to the product page. Warranty periods may vary depending on the product type and manufacturer.
  • Satisfaction Guarantee: We strive to ensure that all our customers are satisfied with their purchase. If you have any issues with the product you’ve received, please contact us for assistance.

6. Customer Support

If you have any questions regarding your order, product details, shipping, or anything else, feel free to reach out to our customer support team at:

Coolnaritech
Street: 322 Norwood St Redlands, California(CA), 92373
Phone: (909) 283-4891
Email: info@coolnaritech.net